We take pride in going above and beyond to provide exceptional service. Read here to see what our partners are saying about us.
"Pending Payoff Notifications are a nice benefit working with loanDepot Wholesale! I reached out to my previous borrower as soon as I got the notification. He is moving across country for his job and is selling his home so no business for us there, but I am glad to have the opportunity to reconnect with him. I’ve shed plenty of lenders due to their “whole-tailing” and I am thrilled to see that loanDepot Wholesale does not practice that."
"I want to personally thank Chris for all his your hard work. Thank you for taking the time to call me and help me work through all the conditions. You made it possible for my really hard working clients. Thank you, TEAM loanDepot Wholesale!!!!"
"Millie recently underwrote and cleared a loan that I believe would have been denied with any other lender. Millie went above and beyond to work with me to come up with solutions to every obstacle that came up during the loan process. I’ve never in my 14 year career as an originator worked with an underwriter like Millie. One word describes her and that word is AWESOME!"
"First of all Nan and I would like to thank everyone at loanDepot Wholesale for all their hard work in getting our recent file to closing yesterday. It was our first deal with loanDepot Wholesale and everyone did a great job; from Underwriting to CD Prep, Funding, Closing and Account Managers. We really appreciate everything you all did and we look forward to continued success with loanDepot Wholesale in the future!!!"
“Thank you Lori, Marlene, Elvia and Team. You have been such a pleasure to work with! I am astounded that you closed this purchase in two and a half weeks….and with two holidays in there!! Amazing is an understatement. We will be sending you every file we can. Thank you again!”
“At this time in the mortgage business, service has become negligible for some companies; but I can honestly say I have closed loans in record time with loanDepot Wholesale due to the staff. I have only been doing business with loanDepot Wholesale for a short time, but am looking forward to a long lasting relationship."
“Good afternoon, I am sending a little note about what it is like for my people to work with Rosie. She always goes beyond the call of duty to help close the loans we send and speaks in such an uplifting manner to all the Bank Attorneys and Title people. If she was in New York, I would try to steal her from you. I really think she is GREAT!!!!”
"I wanted thank Heather and Darren for all your help on all of our files as well as Ben and everyone at your office. It’s greatly appreciated. I got off the phone with my loan officers a little bit ago and told them how much I enjoy working with you guys, and that we need to start sending more loans your way. They agreed, so we will be seeing more of each other soon."
"Thank you Kandi. I just want to say that this was one of my first loans with loanDepot Wholesale and it has been the smoothest! Everyone from start to finish has been fantastic – communication is incredible – and your patience level with a ‘newbie’ has been perfect. Looking forward to the next ones I have coming your way!"
"I just wanted to thank everyone involved in getting this loan to the closing table. Our borrowers are so happy and are looking forward to starting a new life in their new home. Everyone was instrumental. I also want to extend my gratitude to Risk/Upper Management for finding the merit in this file. It’s refreshing to know that a true lending decision was made. Thanks again!"
"Jeff and Robert are wonderful people to work with. Looking forward to closing many “smooth” loans together. I personally closed 8 loans with loanDepot Wholesale since December 2015. I’m really getting to learn the process, products and pricing. Looking forward to a long term relationship!"
"I am writing this email to express my sincere gratitude toward a special employee of the loanDepot Wholesale division. Jeanne's expertise, empathy and attentiveness have given me a level of confidence in your company that is unparalleled in regards to wholesale underwriting. We all make mistakes and that is understandable; however, knowing that Jeanne is part of your team gives me the confidence that my borrowers are safe in the hands of any loanDepot Wholesale underwriter, because if a mistake is made, it can be corrected. Thank you!"
"Absolutely wonderful!! Again, I seriously have not worked with a more efficient, organized, 'Customer Service oriented' Lender in years!!! You ALL are top rated over there at loanDepot Wholesale!! Have a good rest of your day!!"
"We had a closing with you guys on Friday and I think you need to know that the service and support we received from loanDepot Wholesale was exceptional. This had become a pretty 'messy' file but Kim, Jeanne, Mary, and Maria continued to find ways to get this loan cleared and allow us to get it closed on time. Needless to say, this was the kind of experience I'll remember when looking where to go with our loans in the future.Thank you!"
"I wanted to thank all of you for the great work on this file. This was not an easy one to figure with so many moving pieces but Annie, Ken and Tootie were great in working to understand what was going on with the client. I really appreciate Tootie calling me directly with questions. It is a pleasure working with loanDepot Wholesale and you all, which is why I bring so much of my business your way. Thank you for being awesome!"
"We are a fairly new broker to loanDepot Wholesale, but have much experience in the mortgage industry in originating both purchase and refi loans. I wanted to quickly write you on this busy last day of the month and thank you for the incredible service received from Mary. We were up against refinancing out of an FHA loan and all of that interest for the whole next month. Mary was able to task, communicate and take the extra time to get the loan closed and funded before the deadline.
Mary's fantastic communication skills and obvious dedication to her position is an asset to loanDepot Wholesale. It is clear she cares about our mutual borrowers. Mary was able to empathize with the situation and the client, while keeping a clear head and always making sure to pay close attention to detail. If wrinkles develop, she is able to handle them with grace, and iron them out. We look forward to working with you, Mary and loanDepot Wholesale, more in the future."
"I would like to take a moment and thank Rob and Nesha for the extraordinary service that they have demonstrated. This is my first transaction with loanDepot Wholesale and I am always careful to experiment with a lender that I am not familiar with, however knowing Robb (and his team), his level of work ethic combined with Nesha's positive attitude and service, I know I am in 'GREAT hands' and we will do plenty of business together!"
"Jeanette is a great asset for the Condo Desk and loanDepot Wholesale, as a whole, in her ability to provide great customer service."
"Just wanted to take a second to tell you what an asset you have with Rob underwriting for loanDepot Wholesale. I have done mortgages “forever” and worked with all types of underwriters and mortgage folks. Rob’s dedication and knowledge is outstanding. It is refreshing to have a real team player – such professionalism is rare nowadays. Looking forward to closing the next loan with him/loanDepot Wholesale."
"I want to personally thank everyone at loanDepot Wholesale who worked on my latest file. I was able to go on record late yesterday (with the county) and close on time! Thanks again for all your hard work and dedication, I’m looking forward to closing many more loans!"
“The process on this file went smoothly, you have a great team to work with and they have always been available to help the process go quickly and efficiently. Mary has always been a pleasure to work with and find her knowledgeable in every aspect. The pre-closing and closing departments were able to complete files in a timely manner. I have been in this line of work for 28 years and worked with many lenders. I find loanDepot Wholesale has been the one company I have enjoyed working together with in this industry.”
“I’d like to express how pleased I am with loanDepot Wholesale and your work on my files. Brigette, Kelli, Gina and the rest of the team have been amazing in their communication and dedication to getting the job done. Once again, loanDepot Wholesale has shut down my pipeline and closed all loans I had planned to close by years end. I really want to thank you publicly and let everyone know just how valuable and crucial you have been to my success as a Sr. Loan Officer. Thank you so much for all the support and hard work.”
“I just want to tell you how impressed I am with EVERY SINGLE person that I work with at loanDepot Wholesale. You all are so wonderful, always so nice, and work so hard. You have no idea how much I appreciate all of you so much. I am blessed to work with such amazing people. I have NEVER seen that at a company in all my years in this business. Thank you!!"
"I sleep better at night knowing Jeanne and Robbie are always around to answer my questions and help me get directions on how to get my files to close. They have always been extremely friendly and polite to me, even when I sometimes am not. It’s that kind of customer service that really impresses me. ‘The customer is always right’ mentality really goes a long way…and it’s how I treat my own clients."
"This is the type of underwriting that I want on all of my files. Jeff made the file work without me asking—realizing that this property is a new construction so there are variables that will change. He told us there was a problem, fixed it temporarily, and suggested permanent solutions to fix the problem during the process. This saves both of us some back and forth and lowers our company’s overhead underwriting / processing costs."
"Hey, I have to stop for a moment and give rave reviews on Gina’s excellent customer service! Please tell the higher powers at loanDepot Wholesale that she rocks! I love working with her. I am glad she is on our team!"
"I would like to compliment both Khadijah and Mary from title on this perfect and fast CD making process. Impressive! Believe me...I mean it! Things I go through all the time...this was like fresh breath of air..."
"I wish I could just kiss you all! Thank you to your team for always doing what you can to make these deals work with the least amount of issues! You are the only team I know that applies common sense in the industry and you guys specifically always work so hard! loanDepot Wholesale will always be our favorite!"
"I would like to thank Tootie, the underwriter on our latest file. She was very responsive in her underwriting, and took the time to explore a solution when the AU system returned an ineligible at the last minute. She switched from LP to DU and received an Approved/Eligible to save the loan. She was instrumental in making this loan successful! We greatly appreciate her dedication and hard work."
"I just wanted to thank you and all those who were involved in getting this loan approved. It is so refreshing to see a lending institution willing to make a decision after reviewing proper documentation and letters of explanation regarding an extenuating circumstance in a borrower's life. Now, that is what I call good underwriting! The borrower is over-the-moon happy, and is singing our praises. Looking forward to working with you again very soon."
"I just wanted to express my gratitude for loanDepot Wholesale! It is terrific and hard working underwriters like you that make loanDepot Wholesale so popular and successful. Keep up the fantastic work!"
"I thought I would take a moment to tell you how pleased I am after working with you. Seriously, you guys are great at looking out for people. I began this with a different group, and they could not compete with some of the bigger loans, and would have rolled this month to month. Coming to loanDepot Wholesale, I was not sure what to expect. You guys took the reins and made it happen. You have definitely earned my business."
"I would like to personally thank everyone for all their help. This was my first loan with loanDepot Wholesale and I have nothing but great things to say about my experience. I want to acknowledge Steve and Lisa specifically; you both have, and continue to be a great team to work with. I am looking forward to future business together."
"Have I mentioned lately what a pleasure it is dealing with the closing department at loanDepot Wholesale? If not, here you go. Great job, what a breath of fresh air in an otherwise difficult mortgage industry. Thank you!"
"Carla has been awesome to me, she helped me so much on a file yesterday and I very much appreciate her. She didn't have to take the time to keep helping me with a GFE, but she did. She walked me through it and I am so grateful!"